Add Comment To Ticket

POST /projects/{project_id}/tools/#ZENDESK_ADD_COMMENT_TO_TICKET

Add Comment To Ticket

cURL

curl --request POST \
  --url 'https://actionkit.useparagon.com/projects/{project_id}/tools/#ZENDESK_ADD_COMMENT_TO_TICKET' \
  --header 'Authorization: Bearer <token>' \
  --header 'Content-Type: application/json' \
  --data '
{
  "tool": "ZENDESK_ADD_COMMENT_TO_TICKET",
  "parameters": {
    "ticketId": "<string>",
    "commentBody": "<string>",
    "isInternalNote": true,
    "isPublic": true
  }
}
'

200

{
  "ticket": {
    "url": "https://example.zendesk.com/api/v2/tickets/35436.json",
    "id": 35436,
    "external_id": null,
    "via": {
      "channel": "api",
      "source": {
        "from": {},
        "to": {},
        "rel": null
      }
    },
    "created_at": "2026-10-16T05:54:37Z",
    "updated_at": "2026-10-16T05:54:39Z",
    "generated_timestamp": 360000720078,
    "type": null,
    "subject": "[Paragon docs test] safe to delete",
    "raw_subject": "[Paragon docs test] safe to delete",
    "description": "Temporary ticket created while documenting ActionKit responses. Deleted right after.",
    "priority": "high",
    "status": "open",
    "recipient": null,
    "requester_id": 360000020441,
    "submitter_id": 360000020441,
    "assignee_id": 360000040777,
    "organization_id": null,
    "group_id": 360000060358,
    "collaborator_ids": [],
    "follower_ids": [],
    "email_cc_ids": [],
    "forum_topic_id": null,
    "problem_id": null,
    "has_incidents": false,
    "is_public": true,
    "due_at": null,
    "tags": [],
    "custom_fields": [
      {
        "id": 360000080418,
        "value": null
      },
      {
        "id": 360000100193,
        "value": null
      },
      {
        "id": 360000120129,
        "value": null
      },
      {
        "id": 360000140177,
        "value": null
      },
      {
        "id": 360000160113,
        "value": null
      },
      {
        "id": 360000180609,
        "value": null
      },
      {
        "id": 360000200409,
        "value": null
      },
      {
        "id": 360000220953,
        "value": null
      },
      {
        "id": 360000240465,
        "value": null
      },
      {
        "id": 360000260201,
        "value": null
      },
      {
        "id": 360000280353,
        "value": null
      },
      {
        "id": 360000300641,
        "value": null
      },
      {
        "id": 360000320209,
        "value": null
      }
    ],
    "satisfaction_rating": {
      "score": "unoffered"
    },
    "sharing_agreement_ids": [],
    "custom_status_id": 360000340813,
    "encoded_id": "V0WRRD-5DM05",
    "fields": [
      {
        "id": 360000080418,
        "value": null
      },
      {
        "id": 360000100193,
        "value": null
      },
      {
        "id": 360000120129,
        "value": null
      },
      {
        "id": 360000140177,
        "value": null
      },
      {
        "id": 360000160113,
        "value": null
      },
      {
        "id": 360000180609,
        "value": null
      },
      {
        "id": 360000200409,
        "value": null
      },
      {
        "id": 360000220953,
        "value": null
      },
      {
        "id": 360000240465,
        "value": null
      },
      {
        "id": 360000260201,
        "value": null
      },
      {
        "id": 360000280353,
        "value": null
      },
      {
        "id": 360000300641,
        "value": null
      },
      {
        "id": 360000320209,
        "value": null
      }
    ],
    "followup_ids": [],
    "brand_id": 360000360398,
    "allow_channelback": false,
    "allow_attachments": true,
    "from_messaging_channel": false,
    "support_type": "agent"
  },
  "audit": {
    "id": 360000740913,
    "ticket_id": 35436,
    "created_at": "2026-10-16T05:54:39Z",
    "author_id": 360000040777,
    "metadata": {
      "system": {
        "client": "axios/0.24.0",
        "ip_address": "203.0.113.10",
        "transaction_id": "01M51MDP6JZJAPBNFB7G1T3MV2",
        "location": "Example City, United States",
        "latitude": 39.0469,
        "longitude": -77.4903
      },
      "custom": {},
      "notifications_suppressed_for": [
        360000020441
      ]
    },
    "events": [
      {
        "id": 360000760993,
        "type": "Comment",
        "author_id": 360000040777,
        "body": "Test comment from the ActionKit docs.",
        "html_body": "<div class=\"zd-comment\" dir=\"auto\">Test comment from the ActionKit docs.</div>",
        "plain_body": "Test comment from the ActionKit docs.",
        "public": true,
        "attachments": [],
        "audit_id": 360000740913
      }
    ],
    "via": {
      "channel": "api",
      "source": {
        "from": {},
        "to": {},
        "rel": null
      }
    }
  }
}

Provider API: Zendesk Support API (v2).

Authorizations

Authorization · string · header · required

Your Paragon User Token (JWT), which you can generate using your project's signing keys.

Path Parameters

project_id · string · required

Your Paragon Project ID. You can copy your Project ID from your dashboard URL or by clicking Copy Project ID under the Environment switcher.

Body

application/json

tool · string · default: ZENDESK_ADD_COMMENT_TO_TICKET · required

parameters · object · required

Show child attributes

Response

200 - application/json

The Zendesk Support API response for the updated ticket, in the same shape as Create Ticket.